I ordered a film through the website; why can't I download it?

After you place an order for a multimedia title in the Ion Content Library you will not see the title appear in the Downloads section of your My Account page. Once we receive the order we will compile your files and attach time license information. Once they are ready you will get an email from us with a link to download your files. The link and your download page will remain active and available to you until the time license expires in case you need to re-download anything.